About VaKoop · SA's preloved marketplace built for sellers.

Mzansi-built so South Africans can sell what they already own.

South Africa's most feature-rich marketplace for preloved goods — built locally for the way South Africans actually buy and sell.

Our Mission

Vakoop exists to make preloved the default for South Africans. We built every feature we wished marketplaces had — fair buyer protection, real authentication, proper seller tools, and auctions that actually work — and we made it all free to list on. Sellers keep 100% of their sale price. We only make money from a small buyer protection fee, never from sellers.

What Makes Vakoop Different

Every other SA marketplace is either a glorified classifieds board or a foreign platform that hasn't been designed for the realities of South African delivery, payment, and trust. Vakoop is the first SA-built marketplace that combines auctions, authentication, escrow payments, and gamified selling into one app — and we ship new features weekly.

Features You Won't Find on Other SA Marketplaces

• Live auctions with anti-sniping, buy-now, and cascading winners — the only SA preloved platform with real-time auction streams.
• Scheduled drops — sellers can schedule item reveals for a specific time so buyers can compete for new drops as they go live.
• Seller streaks + leaderboard — the more consistently you list, the higher you climb. Gamification that actually rewards active sellers with visibility.
• Buyer points + missions — buyers earn points for reviews, first purchases, and streak purchases. Points unlock perks.
• Trusted Seller badge — verified sellers get a visible trust marker that buyers can filter on.
• Professional authentication for luxury sneakers, handbags, and streetwear — verified by real experts, not AI. Authenticated items carry a certificate.
• Buyer protection — see our returns, refunds and disputes policy for eligibility, exclusions and the steps to report a problem. Refunds depend on the circumstances and applicable rights; they are not automatic.
• Six integrated delivery partners — The Courier Guy (door-to-door), PUDO lockers, Pargo pickup points, PAXI, PostNet-to-PostNet, and Aramex.
• Local in-person pickup — free, arranged via in-app chat.
• Real-time messaging with offer system — buyers can send offers directly in chat, sellers can counter, and the accepted offer validates at checkout automatically.
• Instant VaKoop Wallet — sellers receive payment to their wallet the moment a buyer confirms delivery. Withdraw to your SA bank account any time.
• Price drop alerts — watchlist an item, get a push notification the moment the seller drops the price.
• Creator program — influencer sellers earn milestone rewards (10 listings, 25 listings, 100 listings) and front-page featured spots.
• Bulk import — seasoned sellers can import their entire inventory from Shopify, a CSV, or any website's product pages in one go.
• Referral rewards — invite a friend, both of you earn wallet credit on their first purchase.
• Return requests and disputes — contact support promptly if an item does not match its listing. Our returns policy explains the process and possible outcomes.
• Cart checkout — buy multiple items from the same seller in one transaction with combined shipping.

Where We Deliver

VaKoop offers delivery options across South Africa. Available services, rates and delivery estimates depend on the listing, delivery method and parcel size. Review the available options at checkout before paying. See our delivery information for details.

Built in South Africa

Vakoop is independently owned and operated by a South African founder. Contact details are available on our contact page. See our privacy policy for information about how personal data is processed.

Get In Touch

Customer support: [email protected] or WhatsApp +27 72 551 3728. Available on iOS (App Store), Android (Google Play), and web at vakoop.co.za.