Frequently Asked Questions

Is it free to sell on Vakoop?

Yes, listing items is completely free on Vakoop. There is no seller commission and no subscription fee — sellers keep 100% of the sale price. A small buyer protection fee is charged to buyers at checkout, which is how Vakoop operates.

How do payments work on Vakoop?

Buyers pay securely via wallet, EFT, or card. Funds are held in escrow until the buyer confirms delivery of the item, then released to the seller's Vakoop wallet. Sellers can withdraw to their South African bank account at any time.

What delivery options are available on Vakoop?

Vakoop offers six integrated delivery partners: The Courier Guy for door-to-door, PUDO lockers, Pargo pickup points, PAXI, PostNet-to-PostNet, and Aramex. Buyers and sellers can also arrange free local collection.

Can I return items bought on Vakoop?

Yes, buyers can request a return within 7 days of delivery if the item does not match the listing description. Vakoop holds funds in escrow during this window to ensure buyer protection on every purchase.

Does Vakoop authenticate luxury items?

Yes. Vakoop offers professional authentication for luxury sneakers, handbags, and streetwear. Authenticated items receive a verified badge so buyers can shop with confidence.

How does buyer protection work?

Every purchase on Vakoop is covered by buyer protection. Your payment is held securely in escrow until you confirm the item matches the description. If something is wrong, you can open a return and get your money back.

Is Vakoop available across South Africa?

Yes. Vakoop delivers nationwide across South Africa — Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, Bloemfontein and every city in between. Local pickup is also supported.

Can I sell on Vakoop without downloading the app?

Yes. You can list items directly from vakoop.co.za in a web browser. Vakoop also has native iOS and Android apps for sellers who prefer mobile.